Shipping & Returns

Our objective is to dispatch your order within two working days of it being placed, subject to payment authorisation and stock availability. We'll let you know of any delays as soon as we can.

Shipping (UK only)

Pick up from Kew Bridge by arrangement for free
Local delivery flat rate of £5 within a 5-mile radius of Brentford Boating Arch of Kew Bridge

Shipping charges

Small items - gloves, wetsuits etc. - flat rate of £5
Any inflatable boards, paddles - flat rate of £15
Free shipping for a total order value of over £1,200


If for any reason you would like to return the products you purchased, they must be in their original condition, with original packaging and labels intact, within 14 days of the delivery date.

We will try our best to exchange the item, issue a full refund or a credit note. We reserve the right to refuse any returns which are not returned in the condition they were sent.

All returns must be sent securely to: Active360, 7 Bedford Close, London, W4 2UE. Please attach a note giving your name and contact details, order information and the reason for return. Make sure to include any relevant details.

Any items returned to us are at your own risk and cost. We will not be liable for any loss or damage to any returned items in transit. The goods remain your responsibility until we receive them.